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14 Nov 2011

40 Exemples de Questions Pour l’Examen PRINCE2 Fondation

Posted by Paul Atkin. No Comments

40 Exemples de Questions Pour l’Examen PRINCE2 Fondation

Pendant mes cours, on me demande souvent des exemples de questions pour l’Examen PRINCE2 Fondation.PRINCE2 Foundation

Des questions pour s’entraîner ou des examens du passé sont utiles pour avoir une idée du type de questions qui seront posées et du style de l’examen, et j’ai donc écrit 40 Questions PRINCE2 Fondation à partir de mon expérience en tant que Formateur Agréé PRINCE2.

Si vous souhaitez obtenir un exemplaire des questions Fondation, avec les réponses, mettez vos coordonnées ci-dessous et je vous les ferai parvenir.

Bonne chance!

Steven Gardiner

Formateur Agréé PRINCE2

3 Nov 2011

What makes my project a PRINCE2 project?

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What makes my project a PRINCE2 project?

What makes my project a PRINCE2 project? The answer to this is quite simple – the 7 PRINCE2 Principles.

PRINCE2 follows seven key guiding Principles which are supported by PRINCE2’s Themes and Processes.  So what are the principles of PRINCE2 and why are the important?Following the Principles make a PRINCE2 project

Let’s have a look.  The first is this trainer’s pet principle.

Continued Business Justification

PRINCE2 is value driven.  A PRINCE2 project must be able to provide the organization with benefits.  If it doesn’t why are we doing it?  If the justification is there at the beginning but disappears as the project progresses, then why continue?

The reason I say this is my pet principle is that I have seen too many projects start just because someone had “a good idea”.  Well, is it a good idea?  Will it bring benefits to the organization?  Will the investment be worthwhile? These are all questions we should ask and continue to ask during the project.  The reasons, benefits and justification for the project are documented in PRINCE2’s Business Case document

Manage by Stages

A PRINCE2 project is managed by stages.  This means breaking the project up into manageable chunks of work.  It allows us to create more robust plans.  There’s no point trying to plan that someone will be carrying out a specific activity in two years time at 9am in the morning on the March 26th.  It may be in the plan but, honestly, what is the chances of it happening?

Stages also give the Project Board the chance to stop and ask if they want to continue with the project or stop.  This allows them to delegate the day-to-day running of the project to the Project Manager but keep overall direction and control.  Which leads nicely to…

Manage by Exception

In a PRINCE2 project we set delegated limits of authority through the use of tolerances.  So Corporate or Programme Management set the project level tolerances for the Project Board, the Project Board set the stage tolerances for the Project Manager and the Project Manager sets the Work Package tolerance for the Team Manager.  This allows decisions to be made at the right level in the Project Management Team.

If an issue occurs that you forecast will exceed your tolerances you have to go to the next level of management for a decision on what to do next.

Learn From Experience

In a PRINCE2 project we should capture and learn from lessons.  This should happen throughout the project.  At the beginning of the project we should capture and use lessons from previous projects as well as counting on people’s experiences.  During the project we should be capturing and acting on lessons and at the end of the project evaluate the project and capture lessons for future projects.

And remember once we have captured lessons we have to act on them.  Lessons are only lessons learnt when we do something with what we have captured.

Defined Roles and Responsibilities

One of the usual problems a project suffers from is not knowing who is responsible for what.  “That’s nothing to do with me” is usually a comment you will hear.  PRINCE2 says we need to define the roles involved in the project and each of those roles should have a set of responsibilities.  This stops people passing the buck.  When you sign up you know what your responsibility in the project is.  The PRINCE2 manual, Managing Successful Projects, includes templates for all the management roles in the project

Focus on Products

In a PRINCE2 project we focus on the products (outputs) that it will deliver.  This will start by defining the scope of the project and then defining the quality that the products must meet to make them fit for purpose.

Tailor to suit the Project Environment

PRINCE2 is generic.  This means that it can be used on any type of project regardless of size and complexity. PRINCE2 is a great method but only if you use it with a bit of common sense.  The method provides you with a framework but the key is to tailor it to suit the project you are running.

How you tailor the method will be completely different in a small project covering only a couple of weeks to a two-year project worth a few million dollars.  When tailoring you need to adapt the processes, themes, management products and you apply the principles.

So it’s by applying these 7 PRINCE2 Principles that YOUR project becomes a PRINCE2 project.

25 Oct 2011

Cours de Formation PRINCE2 au Canada

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Cours de Formation PRINCE2 au Canada – comment obtenir ma certification?

La meilleure façon d’obtenir une certification PRINCE2 est d’assister à une formation. Un bon cours peut vraiment vous aider à atteindre votre objectif – obtenir les certifications Fondation et Praticien.

Alors qu’est-ce qu’un cours PRINCE2 implique?

Eh bien, à vrai dire le cours est divisé en 3 étapes:PRINCE2 Training Course

1) Préparation avant-cours

2) Cours Fondation

3) Cours du Praticien

Préparation avant-cours

Il ne s’agit pas d’un cours où vous pouvez simplement vous présenter le matin même et commencer à y réfléchir après. Vous devez vraiment faire un travail avant le cours. Cela aide vraiment. D’après mon expérience les personnes qui font ce travail préparatif sont typiquement ceux qui réussissent mieux aux examens.

Alors pour préparer assurez-vous d’avoir le manuel PRINCE2 officiel en temps voulu avant le cours. Une meilleure connaissance du manuel se traduit par une meilleure performance dans les examens.

Cours Fondation

C’est un cours de 3 jours dans lequel vous couvrirez tous les Principes, Processus et Thèmes de PRINCE2. Il y aura également des discussions et des exercices de groupe pour vous aider à consolider vos connaissances de la méthode. Pour vous aider à préparer l’examen Fondation, que vous passerez l’après-midi du troisième jour, il y aura aussi des exemples d’examen Fondation pour vous mettre en jambe. Cela vous permet de vous entraîner au style des questions qui vous seront posées à l’examen. L’entraînement est d’une aide sûre à l’examen Fondation.

L’examen Fondation PRINCE2 est un examen à choix multiples. Pour obtenir la certification vous devez réussir l’examen avec une note de plus de 50%. Vous ne pourrez pas consulter des livres et vous disposerez d’une heure pour répondre aux questions. Votre feuille de réponse sera notée le jour même par le formateur ou surveillant.

Cours du Praticien

C’est un cours complémentaire de 2 jours. Pour pouvoir passer l’examen du Praticien vous devez d’abord réussir l’examen Fondation.

Le cours du Praticien se compose d’une journée de préparation à l’examen et l’examen le matin du cinquième jour du cours. La journée de préparation à l’examen est exactement cela – il s’agit de vous assurer que vous êtes aussi prêt que vous pouvez être.

Le jour de la préparation, vous travaillerez avec un exemple d’examen Praticien pour vous habituer aux styles des questions et la façon dont elles sont posées. Vous devez « réfléchir PRINCE2 »! Le formateur vous expliquera des techniques pour aborder l’examen et les mots clés à guetter. Vous passerez un moment sur la gestion du temps, ce qui est vitale, et les parties primordiales du manuel sur lesquelles il faut se concentrer. Il y aura aussi des exercices et des discussions de groupe pour vous rappeler ce que vous avez vu dans le cours Fondation.

L’examen du Praticien PRINCE2 utilise le format de l’Examen Objectif, un style d’examen à choix multiples complexes. Pour obtenir la certification, vous devez obtenir au moins 55% dans l’examen. L’examen est à livre ouvert et dure 2,5 heures. Une fois l’examen terminé, votre copie sera envoyée au régulateur de l’examen pour être notée.

L’une des choses qui déterminent la qualité d’un cours PRINCE2 est le formateur. Pour être en mesure d’enseigner un cours officiel du formateur doit réussir l’examen à un niveau supérieur et ensuite participer à une séance orale et à une observation très pointues avec un évaluateur. Et cela se passe tous les 12 mois pour être sûr que nous soyons toujours à la hauteur! Pour les candidats, c’est une excellente garantie qu’un formateur a une bonne connaissance de la méthode et de bonnes compétences en formation.

Un autre avantage d’assister à un cours PRINCE2 est que vous pourriez peut-être réclamer des PDU (« Professional Development Units » – Unités de Développement Professionnel). Certains organismes de formation PRINCE2 agréés sont également des fournisseurs de « PMI Registered Education » (Formation Agréée par l’Institut de la Gestion de Projet) – donc soyez attentif à cet avantage supplémentaire.

Donc comme je le disais la meilleure façon d’obtenir une certification est d’assister à un cours. Bien qu’en tant que formateur PRINCE2 je suppose que je pourrais être un peu partial !

10 Oct 2011

Management of Portfolios – Questions and Answers

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 Management of Portfolios – Questions and AnswersMoP_Logo

Advantage Learning taught the first Management of Portfolios certification course in Canada.  Prince2Canada asked our MoP Lead Trainer (LT) a few questions about this new standard.

P2C: “Why has MoP – Management of Portfolios – been developed?”

LT:  “Over the past few years there has been a growing recognition that improved prioritization of change is required i.e. it is not just about delivering Programmes/Projects right but also about delivering the right Programmes/Projects to maximise the benefits that can be achieved. Building on the successful development on guidance on Programme Management (MSP) and Project Management (PRINCE2)  The UK Government introduced Management of Portfolios (‘MoP’) in February 2011 to provide guidance on a best practice approach to Portfolio Management.  This draws together the experience of experts in the field and provides guidance on how organizations can approach Portfolio Management and in particular how it supports the delivery of an organization’s strategic objectives.”

P2C: “What is the certification process and what is the value of getting certified?”

LT: “Certification has been developed at Foundation level which demonstrates knowledge of the method and Practitioner level which demonstrates an ability to apply the knowledge. The best way to secure certification is to undertake an MoP training course with an Accredited Training Organization. To ensure quality of training organizations are accredited to deliver courses and provide opportunities to participants to write exams.

“Achieving the certification demonstrates that individuals understand what Portfolio Management is all about and they have sufficient knowledge to go on and practice it in an organizational environment. In today’s financial climate this can only enhance an individual’s skill set and the contribution they can make to supporting the achievement of the organization’s strategic objectives.”

P2C: “How do organizations adopt the model and tailor it to their needs?”

LT:  “There is no one right way to implement Portfolio Management. MoP suggests three approaches to its adoption.

  1. The Big Bang approach views the implementation of Portfolio Management as a business change programme in its own right and is carefully planned with a supporting business case.
  2. The Evolutionary or Incremental approach starts with areas of greatest need or those where rapid progress can be made. Thereafter the approach evolves to reflect the needs and opportunities of the organization.
  3. The third approach is Ad-Hoc where implementation is opportunistic with no detailed plan in place. There is also guidance on a staged implementation where the experience of experts is drawn on to support a staged approach.

P2c:  “Thank you”

20 Sep 2011

Initiating a PRINCE2 Project – Don’t Just Do It

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Initiating a PRINCE2 Project – DON’T Just Do It

When you initiate your project you may be tempted – or pressured – to ‘get on with it.’  You must resist the ‘Just do it’ method and take the time to scope and plan your project properly.  It is absolutely essential to set aside sufficient time to properly define and plan your project as this will pay dividends when you come to deliver it.

This is the purpose of the Initiating a Project process in PRINCE2.   Initiation is the second of the PRINCE2 Processes and the Initiation Stage is always Stage 1 in a PRINCE2 project.  The purpose of a successful Initiation is to answer to key questions such as:

  • Why are we doing this project?PRINCE2 Initiation Stage
  • What is it we have to deliver and to what quality?
  • How long will it take?
  • Who needs to be involved?
  • How are we going to monitor and control the project?

In my experience as a PRINCE2 Project Manager, the projects which answer and, most importantly, document, these questions at the start are much more likely to succeed than those which ‘just do it’ as they go along.

Failing to put the time in up front can often leave your project exposed to a considerable number of risks.  No guarantees can be made that even a project which goes through a good Initiation Stage will be successful but it certainly provides a much better environment for successful delivery rather than relying on the ‘just do it’ approach.

How to Initiate a PRINCE2 project

Key elements to Initiating the Project include:

  • Scoping and planning the project to a reasonable level of detail
  • Ensuring that an acceptable PRINCE2 Business Case exists for the project and this is supported by a good understanding of the potential risks
  • Understanding the quality aspects required to be met in project deliver
  • Identifying the appropriate controls that will be used in the project
  • Carrying out an appropriate Stakeholder analysis
  • Setting up the structures in which we will capture the project information.

There is no doubt that stepping through each of these can take time but it is well worth the investment as each of these can have a significant impact on your Project Plan and Business Case.  Our objective during the PRINCE2 Initiating a Project process should be to deliver the project in a controlled environment. The Initiation stage should be the point at which these controls are considered and agreed.  This is a key point in the project when the approach to PRINCE2 Themes, including Quality, Risk, Change and Progress control should all be defined so we can understand the impact on our project of each of these areas.  We shouldn’t wait until we need them before we tailor them to the individual Project environment.

We need to ensure that we scope our project properly.  Using PRINCE2’s Product Based Planning technique to prepare our Project Plan gives us a great tool to achieve this.  It is important to define this before the project starts otherwise we leave our project exposed to uncontrolled changes in scope.  Risk can have a major impact on the successful delivery of the project and understanding the risks involved and planning contingency measures in the initiation stage can reduce our project’s exposure to failure . Managing risk consumes resource and time therefore we need to identify these.  Stakeholders can have a significant impact on project delivery and properly engaging with Stakeholders effectively consumes resources and time. Our PRINCE2 Project Plan needs to reflect the effort which this communication and issue management will take.

Time invested in initiating your project can pay real dividends during the course of its delivery – it should never be underestimated. PRINCE2 provides a great description of what happens when you initiate your project.  PRINCE2 resources or training events will step you through each activity of the Initiation process and provide templates and checklists to make it a success.  It is well worthwhile utilising this as it will support you in the effective delivery of your project.

So, don’t ‘Just Do It’ – Initiate It instead!

About the Guest Author

Alvin Gardiner MBA is a PRINCE2 Approved Trainer, Practitioner and Registered Consultant.  Alvin is the UK Prize Winner for the best use of PRINCE2 following his work to introduce structured project and program management at the Registers of Scotland Land Registry.  Alvin regularly lectures in PRINCE2 in Canada and is also a Management of Portfolios Approved Trainer

23 Aug 2011

Best Management Practice – an Introduction

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Best Management Practice – an Introduction

Many Canadian Project Managers know about the PRINCE2 methodology but few are aware that it is part of group of well established best practices for Portfolio, Program and Project Management (PPM).  Best Management Practice standards include:

MoP – Management of Portfolios

P3O – Portfolio, Program and Project Offices

MSP – Managing Successful Programs

PRINCE2 – Project Management Methodology

MoR – Management of Risk

Each standard is based on a common PPM Glossary so you only need to become familiar with the terminology once. Most standards are not new. They’ve been through several refreshes so you benefit from mature guidance which has been developed from successful best practice around the world. All standards are free to use and include ready to use templates, processes and how-to steps that can be put to immediate use.

Training by specialist Accredited Organizations is available and Foundation and Practitioner certifications are common to MoP, P3O, PRINCE2 and MoR. MSP certification goes one step further and features an Advanced Practitioner qualification.

MoP – Are we doing the right projects and programs?MoP_Logo

At the Portfolio level, MoP is based on 5 flexible Principles along with Portfolio Definition and Delivery cycles to help organizations align programs and projects with corporate strategy. MoP supports successful business change by making sure that benefits delivered by programs and projects are aligned to strategic objectives.

The newest of the Best Practice Standards, MoP was released in 2011 and MoP exams have already been taken by Federal Government employees in Canada who recognize the benefits of a Portfolio Management approach.

P3O – are projects and programs done right?P3O_Logo

The Portfolio, Program and Project Offices (P3O) guide provides senior management with the information to identify the most beneficial programs and projects for the organization, as well as providing support to the programs and projects that are undertaken.

While most organisations change constantly senior managers often have no idea about the impact of these changes in terms of what they cost, when they will deliver and which ones actually support corporate strategies.

P3O enables an info-flow and good decision making by supporting project and program delivery with accurate and timely information. The roles and responsibilities of the PMO staff are described and the guide provides 21 role descriptions that are ready to use. For the organization, value is safeguarded by providing a benefits tracking service, which is often overlooked.

P3O certifications have been gained by Canadian PPM specialists in Western Canada and Ontario as large organizations are realizing the value of clear guidance for their PMOs.

MSP – co-ordinating projects and delivering transformational changeMSP_Logo

MSP recognizes 3 types of program in the journey from old to new ways of working. Programs may be:

  • Vision led – which is top down and focuses on strategic opportunities requiring a radical transformation of the business
  • Emergent – often the bringing together of a previously uncoordinated initiatives which may be better managed together
  • Compliance – the ‘must do’ programs where avoidance or failure would have negative consequences

MSP recognizes that a program is more than a sum of its parts and consists of many diverse stakeholders. MSP concentrates on the benefits that must be achieved for the organisation and its governance model includes roles to both run the program and integrate new products, services and change with business as usual.

A Transformational Flow is used to describe the program journey from identifying and defining the program through to managing tranches, delivering new capabilities and realizing benefits.

MoR – Managing Risk from top to bottomMoP_Logo

Risks – uncertain events – are common to all levels of PPM and operational management. MoR provides established guidance to manage risk both to ensure survival and provide competitive advantage in dealing with inevitable uncertainty.

Risk management is one way an organization establishes internal control and demonstrates good corporate governance and MoR’s systematic approach will help achieve compliance with standards such as Basel II or Sarbanes-Oxley.

MoR uses a number of enabler including appropriate context, stakeholder engagement and a supportive risk management culture to achieve measurable value in risk management based on a “prevention not cure” approach. This approach is delivered using a series of described strategies, policies, reports, plans and records. The MoR process itself is based on an Identify – Assess – Plan – Implement – Embed/Review cycle with a constant theme of Communication.

MoR is popular in the Canadian Health sector where organizations committed to PRINCE2 have taken MoR to improve both risk management and their maturity in using Best Management Practice standards

2 Aug 2011

What is the Value of PRINCE2 to my Organization?

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What is the Value of PRINCE2 to my Organization?

Many Canadian organizations are adopting PRINCE2.  Others are still considering it.

So what is the Value of PRINCE2 to an organization?Value of PRINCE2

External Value of PRINCE2

If your organization provides project management services, PRINCE2 certified resources show your commitment to quality and leadership in the PM field in Canada.  You can advise clients on the new standard and show them how it would help their delivery of projects.  PRINCE2 demonstrates your international outlook and forward thinking beyond the norm of PMP certification.

Gaining some PRINCE2 certified resources on your team is wise insurance as PRINCE2 gets mentioned more and more in RFPs.  Some organizations have waited thinking “I’ll just see how it develops.”  They’ve missed out on valuable opportunities because RFPs have a closing date of a few weeks (if that), while PRINCE2 training usually happens every 2 or 3 months in most provinces.  PRINCE2 resources can command higher per diems, too.

Your organization can become certified too – it is possible to accredit up to Level 3 on the PRINCE2 Maturity Model or to become an Accredited Consulting Organization for PRINCE2.

Internal Value of PRINCE2

If your organization needs to tightly control its projects then adoption of PRINCE2 makes sure that everyone is singing from the same hymn sheet: time is saved because there are less misunderstandings and resources from different areas can work together faster by sharing a common terminology and standard.  PRINCE2 is very prescriptive:  it is based around a series of Processes and activities which map the course of the project from conception to successful close.

PRINCE2 is about deliving business value through project management.  The life support system of the PRINCE2 project is the Business Case.  This is created, in outline, before the project starts and developed and verified as the project progresses.  If the project does not add value to the organization, PRINCE2 says ‘game over’ and provides a clear exit strategy.

Read this article for some further Benefits of PRINCE2

26 Jul 2011

PRINCE2 Training Courses in Canada – how do I get certified?

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PRINCE2 Training Courses in Canada – how do I get certified?

The best way to get certified in PRINCE2 is to attend a course.   A good PRINCE2 training course can really help you to achieve your goal of understanding the PRINCE2 methodology and to gain the Foundation and Practitioner certifications.

So what is involved in a PRINCE2 training course?PRINCE2 Training Course

You should think of the course as being split into 3 stages:

1) Pre-course preparation

2) Foundation course

3) Practitioner course

Each part is equally important and success in each part leads to success in the others

PRINCE2 training course preparation

A PRINCE2 training course is not the sort of event where you can just show up on the first morning and start thinking about the subject matter.  You need to put in some pre-course work.  Good accredited training organizations will provide the PRINCE2 manual in advance along with a reading list and sample exam questions.  This really makes a difference.  As a PRINCE2 trainer, I have trained hundreds of people and the ones who put the preparation in are normally the people who do better in the exams.

This might sound obvious but it is not always easy:  you have a day job as well as attending the PRINCE2 training course.  Concentrate on the event – you only do the PRINCE2 training course once – work will still be there next week.

So to prepare make sure you have the official PRINCE2 manual in plenty of time before the course. The better you know the manual the better you will do in the exams.

Foundation course

This PRINCE2 training course is a 3 day event covering all the Principles, Processes and Themes of PRINCE2.  The aim is to get you to the point where you understand and remember all the details of the PRINCE2 methodology.  The course should include group discussions and exercises so you can share experiences and check you fully understand everything.  To help you prepare for the Foundation exam, which is taken on the afternoon of the third day, there will also be sample Foundation papers to have a go at.  This allows you to practice the style of questions you will be asked in the exam. Practice certainly helps with the Foundation exam.

The PRINCE2 Foundation exam is a multiple choice paper.  To gain the certification you need to pass the paper by scoring more than 50%.  It is closed book and you have 1 hour in which to complete the paper.  The paper will be marked on the day by the trainer or proctor.

Practitioner Course

Your final PRINCE2 training course runs for 2 more days.  This is usually straight after the Foundation course, but you can split it and attend separate events.  The aim of the Practitioner is to get you to the point where you can analyse and apply PRINCE2 to a realistic scenario.  To be able to sit the Practitioner exam you must have passed the Foundation exam.

The Practitioner course consists of an exam preparation day and the exam on the morning of the fifth day of the PRINCE2 training course.  The exam preparation day is exactly that – it is all about making sure you are as prepared as you can be.

On the preparation day you will work with a sample Practitioner paper so you get used to the styles of questions and the way they get asked.  You have to think PRINCE2!  The trainer will give you techniques of how to approach the paper and key words to look out for.  You’ll spend time on time management as this is vital and also key areas of the manual to focus on.  There will also be group exercises and discussions to refresh what you covered in the Foundation part of the course.

The PRINCE2 Practitioner exam is in the objective testing format, a style of complex multiple-choice exam. To gain the certification you must score at least 55% on the paper. The exam is open book and lasts for 2.5 hours. Once the paper is completed it will be sent to the exam regulator to mark.

One of the things that makes a good PRINCE2 training course is the trainer. To be able to teach an official course the trainer needs to pass the exam at a higher level and then undergo a very tough observation and oral session with an Assessor.  And this happens every 12 months to make sure we are always up to the job!  For candidates it is a good guarantee that an the trainer has a sound knowledge of the method and has good training skills.  If you are considering a PRINCE2 training course check how many courses the trainer has taught and how long they have been qualified – don’t pick a newbie!

Another benefit of attending a PRINCE2 course is that you might be able to claim PDUs. Some PRINCE2 Approved Training Organizations are also PMI Registered Education Providers – so look out for that extra benefit.

So as I said the best way to get certified – attend a PRINCE2 training course. Although as a PRINCE2 trainer I suppose I may be a little biased!

Next Steps:

PRINCE2 Training Course schedule in Canada

15 Jul 2011

That’s not what we want! Gaining Quality Requirements in PRINCE2

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That’s not what we want!  Gaining Quality Requirements in PRINCE2

This is a statement that gets made far too often in a project. How often do we fail to define what the customer actually wants? Or, in some cases, don’t even really ask them!

Tire_Swing without PRINCE2

PRINCE2’s Customers Quality Expectations

So how does PRINCE2 deal with this?  Well, one of the first things we do in a PRINCE2 project is to ask the customer what their quality expectations for the project are.  In PRINCE2, it is the Senior User’s responsibility to provide this information.  These would then be documented in the Project’s Product Description document.

If your project is to build your dream house. Some quality expectations might be:

“I want a big house”, “I want a nice view” or “It must meet current building regulations for safety” etc.

While that sets the scene, if it is all the information we have about quality we will have problems when it comes to creating the products.  In this case, what I consider a “big” house may not be what the customer actually wants.   But it is a good start and, to be fair, you can’t expect a customer to tell you “I want my new property to meet Planning Regulation XYZ Version 3.5”   So the next step is to take the Customer’s Quality Expectations and make them into measurable acceptance criteria

PRINCE2’s Acceptance Criteria

Acceptance Criteria are a list of measurable criteria that needs to be met to make the project acceptable to the customer.  They are documented in the Project Product Description and should be prioritized

If the customer wants a big house. How many bedrooms do they want, how many bathrooms etc?

During the Closing a Project process the Acceptance Critera are checked and successful completion is the PRINCE2 answer to “are we done yet?”

So when do we ask these questions?

Well the Project Manager captures the Customers Quality Expectations from the Senior Users during the pre-project Starting up a Project process. During the Initiation Stage as more is known about the project these will be refined.

Of course, once the Customer’s Quality Expectation and Quality Criteria have been agreed we shouldn’t then just forget about them.  At the end of every stage we should go back to the customer and check that their expectations are the same and that the Acceptance Criteria are still relevant. Otherwise we will get to the end of the project, hand the product over and the customer could still say “that’s not what we want”.

Requests to change the Customer Quality Expectations or Acceptance Criteria must go through change control to examine the impact of the changes requested, the impact on the Business Case, timescales, costs, scope, quality and the risk profile of the project.  We take all this into account before making a decision as what to do next.  This allows us to keep control of the project (PRojects IN Controlled Environments) but at the same time allowing us to meet the quality requirements of the customer.

3 Jul 2011

PRINCE2 Canada

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prince2 canadaPRINCE2 Canada

Français

Welcome to the PRINCE2 Canada blog.  The PRINCE2 methodology is entering Canada fast and PRINCE2 Foundation and Practitioner certifications are becoming must-have certifications for many Canadian organizations.

Use the PRINCE2 Canada blog to learn how PRINCE2 can benefit you and your organisation, how to gain certification and the essential features of the PRINCE2 methodology.

PRINCE2 Certification start here:

Get information on how you can achieve PRINCE2 certification in Canada and compare Instructor Led vs Online Training.  Use the Exams and Certification categories on your right to find recent posts relevant to the PRINCE2 qualifications.

PRINCE2 Methodology Information:PRINCE2 - 101

The PRINCE2 methodology is composed of 7 Principles, 7 Themes and 7 Processes which provide a clear road map through the project.

Start with the 101 Category (right, again 😉 ) and then read the posts in the Principles, Themes and Processes Categories

Ask a Question:

Although PRINCE2 is new to Canada, early adopters already have significant experience with the method and can answer your questions.  Use the Ask a Question page, above, to get the information you need.

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